I did reply via email but have had no further response.
my serial is YL002M870835
please provide some kind of update. I have done resets and have the latest software build.
A couple of of weeks ago our 2 Roku streambars started crackling. Seems to be on the bass channels as audio is ok. This was around the 5th or 6th. It may have been happening for a day or 2 before that, cant be sure. I checked the software version a couple of days later and both had updated on the 4th. There was another update around the 9th (I think, Im not at them now) but there was no change, It's getting very annoying now. If I just had the one i'd have assumed it was just faulty, but 2 happening at the same time just after an update? Anyone else getting this?
@squ1553lm4st35 @RevJet @randomtask1155
Thanks for the post and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
Thanks for the follow up and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
Thanks. Its YL0093560003
It'll be tomorrow before I can get the 2nd one but I'll add it in then
Software version is 10.5.0 build 4201-95
Cheers
2nd one is YL005T240826
Same software version
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
@RokuDanny-R ? I put both serial numbers in the previous 2 posts
YL0093560003 and 2nd one is YL005T240826
Software version is 10.5.0 build 4201-95
Haven’t heard anything more. The issue is not consistent, and sometimes is not evident at all. However it is definitely related to the content type. Especially when voice is overlayed with background music.