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LateCordCutter
Level 7

Roku Streambar Freezing up and restarting

I have Roku Streambar model 9102R

When I go into Settings>System>System update if only offers me "check now". It shows version 9.4.0 Build 4190. 

Is there a different path to get somewhere I can actually be offered the option to change it?

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4 Replies
boogernose
Level 18

Re: Freezing up and restarting

You can downgrade for now but its temporary.

In time probably many weeks upstream will upgrade it again.

Hopefully any bugs will be fixed.

---A problem clearly stated is a problem half solved---.
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StreamerUser
Community Streaming Expert

Re: Freezing up and restarting

If your device never had 9.3.0, or if its been "too long" since you updated from the previous version (as determined by Roku), then you wont see the previous version offered when you select "update software" - just the same version.

In that case, you cant revert - but you can report (though you never mentioned what specific issue(s) you were having): 

chat or email:  https://support.roku.com/contactus/contact-options  (choose setup/ultra/other/need more help?)

and/or message @RokuDanny-R 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streambar Freezing up and restarting

@LateCordCutter 

Thanks for the post.

Can you please clarify the issue you are experiencing?

In addition, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lancha6061
Level 7

Re: Roku Streambar Freezing up and restarting

I also have this problem.  I thought it was tied to the audio.  I have a Sony Bravia TV.  I have tried using the HDMI ARC, the Regular HDMI & Audio, and the regular HDMI and I get sound out of the sound bar for all of them.  But several times daily, it will say audio is not working switching to TV speakers, at which point it restarts and goes back to the home page.  It has happened on FuboTV, Netflix, Prime, Hulu, does not seem to matter what channel.

\In addition, can you please provide us the following information:
-Roku device model - 9102R Roku Streambar
-serial number - YLOOFA624493
-device ID - 2A109F624493
-software OS/version - 9.4.6 build 4007-95