Discussions

[Mr_Robot]

I have a Roku Soundbar that is connected to my LG TV via an HDMI connection. Someone bought me two Roku wireless speakers so I could add surround sound to my viewing experience. After connecting both speakers to my Roku Soundbar, I just realized that whenever I watch something, the audio is only playing from the two speakers and no longer plays on the streambar.

I don't really see the point in using the 2 wireless speakers or buying them if they can't all play simultaneously with the soundbar.

Has anyone encountered this problem and resolved it? Solutions would be very much appreciated!

[RokuDanny-R]

@Mr_Robot

Thanks for the post.

Can you please specify the issue you are experiencing? Are you no longer hearing any audio from the Soundbar, or do you still hear some audio? Have you tried repairing the Roku wireless speakers to see if that resolves the issue?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Mr_Robot]

I am not hearing any audio out of the soundbar, only the two Roku wireless speakers. This only happens when I am using certain Roku apps like YouTube, Rumble, or other news applications. Is this normal? I assumed I could always use all three speakers for sound, regardless of what application I am using. Is there a way I can make sure I am always hearing sound from all 3 speakers?

[RokuDanny-R]

@Mr_Robot

Thanks for the follow up.

Can you please provide the serial number of your Roku soundbar from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Mr_Robot]

Hi,

The serial number is YL00GY266546

[RokuMary-F]

Hi @Mr_Robot,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.
 

Best regards,
Mary

[kjb25]

I am having the same issue. This is very frustrating. 

[RokuMary-F]

Hi @kjb25,

Welcome to the Roku Community!

I apologize if it caused any difficulties and inconvenience. I can understand how that may be frustrating and we'd like to know more about how we can help. 

Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue? In addition, Can you please provide the serial number/device ID on your Roku device?

With more information, we will be able to assist you further.
 

Best regards,
Mary

[kjb25]

The speakers and the sound bar don't play at the same time it's either one or the other. I tire everything I researched nothing worked so I just returned the product. 

[RokuMary-F]

Hi @kjb25,

Thanks for following up.

If you are still having any audio issues with your Roku devices, please provide the serial number of your Roku device so we can assist further.
Please keep us posted.
 

Best regards,
Mary