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Roku Soundbar Setup issue

I connected my Roku Soundbar. When I am in the TV home screen and use an app from this location the sound of the speaker is low and there is not much base. When I click into the soundbar on the TV which shows up as an app and it pulls up another screen similar to the home screen I get more base and better sound quality. The settings are the same in both screens. Do I have to watch TV through the soundbar app 24/7 or can I watch it through the home screen? If i have to watch it through the soundbar 24/7 how do I set up my soundbar remote to let me click from the homescreen on the icon? Is it waiting for the sub-woofer for base on the actual home screen or is something not set up right? This is very frustrating.

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Community Manager
Community Manager

Re: Roku Soundbar Setup issue

@Courtney_q322  Thanks for reaching out here. Have you ensured that the soundbar is connected to an HDMI port on your TV that is HDMI ARC enabled? 

You can see more information about setting up your soundbar and subwoofer here that may help you review your current configuration and make any adjustments: 

Setting up your Soundbar with your Roku TV: https://support.roku.com/article/360035093774-how-do-i-set-up-my-roku-smart-soundbar-with-my-roku-tv...

Setting up your Subwoofer: https://support.roku.com/article/360035199974-how-do-i-set-up-my-roku-wireless-subwoofer-

If you need more help from there, feel free to reach out to our support team at: https://support.roku.com/contactus - Select 'Questions about setup or using my Roku'. Then, select your Roku Smart Soundbar, and 'Solving Roku audio device issues'. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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