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Ktm0981
Level 7

Roku Soundbar Remote Batteries going dead

I have a Roku Soundbar and the batteries go dead in my remote every week. Is there a software update or any other fix besides taking them out when I’m not using it? 

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7 REPLIES 7\
Sook
Level 7

Roku Soundbar remote draining batteries

Same issue

DEVIXE IA 9101X - Roku smart soundbar

Sn: YL005S07456

Software ver: 10.0.0 build 4209-95

Remote is RC490

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote Batteries going dead

Hey @Ktm0981

Thanks for bringing this to our attention.

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Indymom23
Level 7

Re: Roku remote draining batteries

I am having the same issue with my remote batteries draining about every week. 
model 9101x Roku smart soundbar

sn YL005P167177

software version 10.0.0 build 4209-95

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

@Sook @Indymom23 

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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javabean2020
Level 7

Re: Roku remote draining batteries

I have the very same issue with the RC 490 batteries for the sound bar. I installed new batteries yesterday and today they are reading 85% where yesterday was at 100%

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javabean2020
Level 7

Re: Remote Batteries going dead

Have issue with remote battery deprecating battery in few days. Seeing lot of posts as I am researching.  What is Roku doing about it?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote Batteries going dead

Hi @javabean2020

Thanks for reaching out here in the Community.

Please reply here with the information I asked for in my post above. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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