I have the ONN/Roku Smart Soundbar w/ subwoofer. It worked fine up until a couple months ago. Now, when I power it on, the "bouncing Roku" screen just stays up and the software never loads. There is a solid green light on the front of the soundbar as well I've tried unplugging, plugging back in, hitting the reset button, holding down the reset button, moving to a different TV....nothing. Software refuses to load all the way, and the speakers don't work either. So I've got a very large paperweight that displays a bouncing Roku logo when connected via HDMI.
Any ideas on things to try to fix this? Anyone else had this happen?
@supertruck97 Thanks for reaching out. We'd recommend starting by performing a full factory reset on the unit. While plugged into power, press and hold down the reset button down for a full 30 seconds. From there, the device should restart and you'll be prompted to go through setup again and link the Soundbar to your Roku account.
If that isn't helping clear this up, please send me a private message your Roku account email address, and the serial number of your Soundbar. We'll get you in touch with our support team from there for further assistance.
If you are unable to try to perform a factory reset and resolve your issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
I’ve been having this issue for months. At this point I just left it in a closet. My light is still green, factory resetting won’t work, I bought a new remote thinking that would help but didn’t, Ethernet didn’t help, I even reset my tv to factory maybe something goofy happened to it. I contacted support before and they just kept telling me to factory reset it. Any solution to this yet?