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Thebigparade
Level 8

Roku Soundbar 9102R and Vizio TV

I have a 2020 Vizio TV that has worked great with a roku express. I upgraded to the Roku soundbar. It worked great for a few months. Now I'm having issies. 

The Vizio screen goes blank but the power stays on. The Roku and Vizio remote is not responsive. Sometimes I can get into the Vizio menus but the remote is delayed. Can't power the tv or Roku off from remote or buttons. I have to pull the power on both the Vizio and Roku to get them to work again. Then it happens again after a few hours. 

I am thinking it's a HDMI communication issues. Has anyone else experienced this? 

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3 REPLIES 3\
Thebigparade
Level 8

Re: Roku Soundbar 9102R and Vizio TV

Follow up it's 100% my new Roku streambar. Such a disappointment.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Soundbar 9102R and Vizio TV

@Thebigparade

Thanks for the post.

Please be aware that the newest Roku OS 10.5 has added a new Power item in Settings > System menu for some Roku models. If you have this Power item, under Auto power savings see if deactivating After 20 minutes of no interaction fixes the problem.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Thebigparade
Level 8

Re: Roku Soundbar 9102R and Vizio TV

I returned it. Thanks though

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