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hailmarie
Level 7

Roku Smart TV Won’t Turn On

Hi, I bough a Roku smart TV last week and I’ve only used it maybe only four days since buying it. It was working fine but I forgot to turn it off before leaving the house, I was gone for a few hours, and when I came back the TV was off and would not turn back on no matter what I tried. It has done this once before, except after a few minutes, it came on by itself. This time there is no light and no indication that there’s power to the TV at all. I’ve tried unplugging the whole TV and plugging it back in but that didn’t help and neither did resetting it. 

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2 Replies
boogernose
Level 18

Re: Roku Smart TV Won’t Turn On

Roku doesnt actually make TV's. Do you know the manufacturer and Model number?

If its a new TV or anything you shouldnt be having problems.

Make sure of your return warranty. Dont panic. Probably 30 days for full return.

Are you trying to turn it on with the remote or a switch on the TV?

 

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Smart TV Won’t Turn On

@hailmarie 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community thread here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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