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Alex_Linton
Level 7

Roku Smart TV Won't Connect to Centurylink Router

My JVC Roku Smart TV will not connect to my Centurylink router (C1000A). It only seems to connect after doing a first time setup after a factory reset. There shouldn't be a problem with distance as the router and the TV are in the same room. I've tried all of the basic solutions such as restarting the device and router, changing wifi channel, and disabling network pinging. I've tried turning an old router into an access point and the TV wouldn't connect to that either. The TV has no problem connecting to other networks though as it can connect to hotspots without error. I've contacted both Roku and Centurylink, but neither could solve the problem. Any help would be appreciated!

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