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Roku Remote That Comes With the Roku TV

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We bought a Roku tv a couple months ago and it came with the remote and since we have first used it we have had issues with the remote. Like when you press certain buttons they wont work and stuff. Is there a way to get a new remote sent to me? I don't understand why it wont work. We bought it brand new from Walmart.

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Roku Employee
Roku Employee

Re: Roku Remote That Comes With the Roku TV

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@WILKIEFAMILY8 

Thanks for the post.

As @renojim mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Roku Remote That Comes With the Roku TV

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I think for a TV you have to take it up with the TV's manufacturer.  Roku only provides the OS for TV's, not the hardware.

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Roku Employee
Roku Employee

Re: Roku Remote That Comes With the Roku TV

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@WILKIEFAMILY8 

Thanks for the post.

As @renojim mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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