Discussions

[Kay4eva]

I have a Roku onn tv, but my remote is having issues with the buttons registering. Sometimes it’s the volume/ok and then sometimes it’s the arrows. How can I try to fix this please

[Tivoburkee]

You can't check under the hood, a faulty remote is a faulty remote. Roku only supplies OS for your tv you would need to get replacement remote from the tv manufacturer. If you don't want to deal with that and just purchase the roku voice remote from walmart or best buy. It won't work out of the box but once it s paired it will work. 

[RokuDanny-R · Accepted solution]

@Kay4eva 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny

[fashionvictim86]

Good to know I’m not the only one with this issue. It’s been driving me crazy.