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Roku Model number incorrect??? Does it have to be 4 Numbers and 1 letter?

I just bought a new ROKU TV (TCL BRAND) and it wouldn't download the new software due to an "internal error". I used 2 different wifi services and it connected but wouldn't download. I then tried to download the software via USB as the TV instructed but it keeps saying my ROKU model number isnt correct. Roku support states it should be 4 numbers and 1 letter but the model number is a "letter, ###, letter" and roku website keeps stating incorrect.

 

Anyone else having this problem

???

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Re: Roku Model number incorrect??? Does it have to be 4 Numbers and 1 letter?

I've never seen a model number that wasn't 4 numbers, but I've never owned a TCL TV. The two Roku TVs I have (Insignia and Sharp) both have 4 numbers. I'm assuming you are looking at the Settings menu under About for the model number. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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