Thanks for the post.
We would be happy to look further into this issue for you.
Can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-image of the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.
Roku Community Moderator