Discussions

[haleynmckinney]

Bought the express 4K+ and have been trying to set it up for over an hour.. I have set up multiple before, I also have a Roku TV. After I enter my email and get the link everything gets set up but the screen doesn’t refresh like it’s supposed to. Have tried unplugging, factory reset, different emails but nothing is working. Anyone have an idea??

[RokuKariza-D]

Hi @haleynmckinney

Thanks for posting here in the Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,
Kariza