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Level 7

Roku Element TV and Direct TV

Just installed my Roku Element TV (55 inch) and tried to watch Direct TV through my Direct TV box - connected with HDMI cord - and the picture keeps freezing regardless of what channel the Direct TV is on....how can I resolve this issue? It is connected to the smaller Direct TV box in my bedroom. Should I purchase a new HDMI cord? It was working just fine with my smaller TV before I switched it out. - thanks for any help/suggestions you can give.

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Roku Employee
Roku Employee

Re: Roku Element TV and Direct TV

@sl105 

Thanks for the post.

Have you tried switching out the HDMI cable used to connect the box as well as trying to use another HDMI port to see if that helps?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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