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Level 7

Roku Channel won't add to Roku TV - keeps saying unsuccessful.

Roku Channel won't add to Roku TV - keeps saying unsuccessful. Wireless connection to modem is on and working. I added the channel on my computer where I signed in and activated the tv, but it doesn't show up on tv, and it won't install on tv directly

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Roku Employee
Roku Employee

Re: Roku Channel won't add to Roku TV - keeps saying unsuccessful.

@whitewave 

Thanks for the post.

Where are you currently located? Are you able to stream and play other channels during this time?

As a last resort, we would recommend trying to perform a factory reset on your TV to see if that resolves the issue you are seeing. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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