Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kennyray12
Newbie

Roku Channel titles and streaming TV doesn't work both in App and in TCL TV for the last 2 we...

I have had Roku programming for years. On September 11, 2023, all my channels and programs were gone. I have a remote stream on one TV and a Roku TV, both are gone. My account is paid up and my internet is solid. I have not been able to reach anyone. The phone stays busy and there is no email address. My account numbers do not match up with anything and when I try to upgrade my software, I get an error (003). It is as if my account has been completely deleted. I need to talk to someone ASAP

0 Kudos
1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: Roku Channel titles and streaming TV doesn't work both in App and in TCL TV for the last 2 we...

Hi @Kennyray12,

Welcome, and thanks for posting here in the Roku Community!

We're glad to assist you with your problem with all your channels and programs on Roku being gone. We'd like to know more about the issue that you are experiencing right now. What are the steps that you have taken to reproduce the issue? Please go to Home> Settings> System> About. Check to see if your email address is still linked to your Roku devices. If it is not there, you should activate your Roku devices again. Also, if there are any network connectivity issues, it can cause Roku Error Code 003. The simplest way to fix Roku Error Code 003 is to restart your Roku device and router. You can check here for what to do if your Roku TV system or streaming player won't update software.

Let us know how it goes.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.