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SoloPablo
Level 8

Roku Channel always fails to load all program previews and listings:

I bought a TCL 55" Roku TV a couple years ago new. I am having an constant issue with "The ROKU Channel" ever showing the previews for complete channel lineup and even most lineup sections labels (crime - drama) etc. I have tried restarting my TV, I have unplugged the TV and plugged the TV into wall outlet. Also many times switching my modem/router off for a minute then on (DHCP setup here - no MAC addressing used). The television is fully updated - Software version: 10.5.0, Build: 4201.

The ROKU Channel is listing the following Channel and Software version installed:

Channel version: 6.0.15 GC 61:46

Software version: 10.5.0 * 4201-30

I did leave the Device ID information blank here.

This is now happening more often basically every time the channel is opened. What can I attempt to do to resolve this? I did try to reinstall "The Roku Channel" after removing it also.

-Thank YouSmiley Frustrated

3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Channel always fails to load all program previews and listings:

@SoloPablo

Thanks for the post.

We would be happy to look further into the issue, but need more information regarding what you are seeing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-title of the content that you are seeing this issue occur on
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
SoloPablo
Level 8

Re: Roku Channel always fails to load all program previews and listings:

@RokuDanny-R 

1. Photo #1 Roku device model, serial number, device ID and software OS/version are listed as follows.

2. Photo #2 Tracker ID - Issue Report Tracker.

3. Photo #3 The Roku Channel not displaying channel information properly. This issue is intermittent and in most cases the Roku Channel fails to display the channel previews.

4. To reproduce the problem I open the Roku channel on my television hoping to see all the programs I may be able to select to watch. They don't display and if they do and I exit the Roku channel then reenter the Roku channel all the channels won't display again.

-WishesRobot Sad

About-Television-1About-Television-1Issue-Report-Tracker-1Issue-Report-Tracker-1Channel-Display-Failure-0Channel-Display-Failure-0

Tags (1)
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SoloPablo
Level 8

Re: Roku Channel always fails to load all program previews and listings:

I was able to try a different modem/router with the television. Upon doing so I did have what seems to be success so far.

Thanks for no help with the preceding issue at all.

-Wishes