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Trimbaud
Level 8
‎06-07-2020 04:07 PM

Roku Channel Live TV Guide...I don't have it

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I have a TCL Roku TV. The live TV channel guide is not appearing on my Roku App. System and App both say they are up to date.

Anyone else have this issue or a solution?

3 Solutions

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee
‎07-22-2020 01:47 PM

Re: Roku Channel Live TV Guide...I don't have it

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Hi everyone,

Thanks for the posts.

Please be aware that we recently removed a feature which integrated streaming and over-the-air (OTA) content from an HD antenna into a combined live TV channel guide for Roku TV users. Roku TV users will now see only OTA channels when selecting the "Live TV" tile on the Roku home screen. Roku TV users who would like to see streaming content within the live TV channel guide can do so through the "live TV channel guide" tile on The Roku Channel.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

RokuDanny-R
Roku Employee
Roku Employee
‎11-13-2020 01:20 PM

Re: Roku Channel Live TV Guide...I don't have it

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Hi everyone,

Thanks for the posts.

For more information about how to access the Live TV Channel, visit our Support page here: How do I find TV listings using Live TV Channel Guide?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee
‎12-11-2020 10:29 AM

Re: No GUIDE for Roku channel TCL Roku tv solved FROM ROKU

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Hi everyone,

Thanks for the posts.

If you are not already aware, we are slowly integrating TV listings using the Live TV Channel Guide across Roku TVs.

For more information, visit our Support page here: https://support.roku.com/article/115012658287

To avoid further confusion from this thread which was started earlier this year, we will be closing out this thread. If you have an inquiry related to this issue, please search for another related thread or feel free to create a new post.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

94 REPLIES 94\
renojim
Community Streaming Expert
‎06-07-2020 06:40 PM

Re: Roku Channel Live TV Guide...I don't have it

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I think it's only available if your Roku has updated to Software Version 9.3 and I think TVs aren't receiving that update yet.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Trimbaud
Level 8
‎06-08-2020 02:13 AM

Re: Roku Channel Live TV Guide...I don't have it

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Thanks...I think! (Lol) 

mcclosm
Level 7
‎06-08-2020 01:59 PM

Re: Roku Channel Live TV Guide...I don't have it

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Same issue.

I have two roku's, both Version 2.9, build 42, my 3819RW Streaming Stick dosn't show the guide but my 4640X Ultra does.  Why is that?

Alsource
Level 7
‎06-09-2020 02:56 PM

Re: Roku Channel Live TV Guide...I don't have it

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Yes same here no guide on TCL Roku TV

Alsource
Level 7
‎06-09-2020 03:05 PM

Re: Roku Channel Live TV Guide...I don't have it

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Go to settings >remote&devices>set up a new device >speakers and this will force 9.3.0

 
 
SirGemini
Level 8
‎06-10-2020 11:30 AM

Re: Roku Channel Live TV Guide...I don't have it

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I have 3 Roku players here. 3810RW and 3930RW have the Live TV Guide update but  my 3920X does not. Anyone know why? The system and Roku channel shows they are all updated and current????

Trimbaud
Level 8
‎06-10-2020 05:20 PM

Re: Roku Channel Live TV Guide...I don't have it

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Same..my express has the updated Roku channel, but the TCL Roku TV doesn't..

Trimbaud
Level 8
‎06-10-2020 05:21 PM

Re: Roku Channel Live TV Guide...I don't have it

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That was a great tip,in that it did update the system. But it didn't update the Roku channel app. Thanks

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Wally17
Level 7
‎06-11-2020 09:00 AM

Re: Roku Channel Live TV Guide...I don't have it

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Same here. One TV on Roku Express has Live TV Channel Guide for over a week now and I have one TCL Roku TV which does not have it. I update the software couple times a day and just now updated to Ver. 9.3 as suggested in this chat, but nothing has helped.  I would hope Roku could provide some input on this issue?  

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