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Omaha_Dan
Newbie

Reset affect other devices on Roku account?

I am having tons of issues with one of my smaller Roku tvs. If I factory reset that specific tv will anything happen to the other 3 on the network?

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4 REPLIES 4
atc98092
Community Streaming Expert

Re: Reset

No, a factory reset only impacts that device. It does nothing to your Roku user account, so does nothing to any other devices on that account. When you reset the TV, you will link it back to your account and all your existing channels will be reinstalled. But you'll have to add any required authentication to any channel that needs it. That doesn't transfer from your account. 

Dan

Roku Community Streaming Expert

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Klemstein
Newbie

Do I need to unplug my Xfinity cable box before I reset my Roku TV

Do I need to unplug my Xfinity Cable box before I reset my Roku TV

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RokuAnjelie
Community Moderator
Community Moderator

Re: Do I need to unplug my Xfinity cable box before I reset my Roku TV

Hi @Klemstein

Thank you for posting here in the Roku community!

Yes! We highly suggest that you reset your Roku TV before doing anything else.

If you have more queries, feel free to post again.

Thanks,

Anjelie

Anjelie A.
Roku Community Moderator
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atc98092
Community Streaming Expert

Re: Do I need to unplug my Xfinity cable box before I reset my Roku TV

@Klemstein It will make no difference resetting your Roku TV with the cable box connected. Resetting the Roku will do nothing to the cable box.

Dan

Roku Community Streaming Expert

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