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1440minutes
Level 7

Replacement remote for FW32R19F

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Hello. The SANYO remote for my Roku TV model FW32R19F has become temperamental. Often when I press directional arrows or volume buttons, it mutes the TV briefly and does not execute the functions. In order to get it to turn on the TV, I had to replace batteries twice. Which replacement remote should I purchase for this model? Would the Voice Remote work with my model?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for FW32R19F

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@1440minutes 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Sanyo here: https://www.sanyo-av.com/us/support/contact.php or at 1-866-212-0436.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for FW32R19F

Jump to solution

@1440minutes 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Sanyo here: https://www.sanyo-av.com/us/support/contact.php or at 1-866-212-0436.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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