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Level 7

I just bought a brand new onn roku tv and the remote control that came in the box is not responding therefore I’m unable to set up my TV 

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Roku Employee
Roku Employee

Re: Remote

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@RebelFlag123 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Remote

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Complain to walmart, Onn is their brand. Roku only supplies OS for the tv, you need to go to the tv manufacturer. If you just want a remote that works, at walmart they have the One-For-All urc-7935 streamer universal remote on sale at $16.88. Use the section D instructions for the TCL roku tv, and it will control the Onn tv as well. WM also has the Roku Voice Wifi remote once paired with any Roku tv will control it fully. 

Edmund
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Highlighted
Roku Employee
Roku Employee

Re: Remote

Jump to solution

@RebelFlag123 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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