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Finkelstien
Newbie
‎09-19-2022 10:58 AM

Remote won't scroll right on my roku sounbar

Hi, having trouble with my roku soundbar. Either in the home screen or any app it won't allow me to move the right. It just keeps jumping backwards.  It will scroll up and down. I have tried restarting it in settings. Please help if you can

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RokuNimfa-C
Retired Moderator
‎09-19-2022 03:53 PM

Re: Remote won't scroll right on my roku sounbar

Hi @Finkelstien,

Thanks for your post. 

It seems that your Roku voice remote is not working as expected you can find troubleshooting tips for common issues, including how to re-pair the remote: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device from Settings>System>About. I'll be able to assist you further from there.


Regards,
Nimfa

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