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Dvhisdaman
Level 7

Remote won’t pair with Soundbar

The batteries died in my Roku enhanced remote. I have a sound bar so I changed out the batteries to new ones and then the remote wouldn’t work with the sound bar so I did a hard restart. I used the reset button. I unplugged and waited over night then plugged back in. It loads up until the pairing screen. My remotes pairing light stays solid green when I take the batteries out and put them back in. Please help this is very frustrating. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote won’t pair with Soundbar

@Dvhisdaman 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku soundbar along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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