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ijk
Level 7

Remote w/Finder compatible with 75R617

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Is there a replacement remote compatible with the TCL 75R617 TV includes the "Remote Finder" function

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote w/Finder compatible with 75R617

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@ijk 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote w/Finder compatible with 75R617

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@ijk 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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ijk
Level 7

Re: Remote w/Finder compatible with 75R617

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Thanks but this is not a warranty issue. The remote that TCL provides does not include the Finder function. I just want to buy a replacement that has the Finder function that will work with this model. Does that make sense?

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Kluker
Level 7

Re: Remote w/Finder compatible with 75R617

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Hi Danny, this is my issue as well. Is there a specific remote one can purchase that has the remote finder? This tiny remote can disappear way to easily. Thanks.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote w/Finder compatible with 75R617

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@Kluker 

Thanks for the inquiry.

Please be aware that the Remote Finder feature is only available on certain Roku devices, such as the Roku Ultra, since the remote is an enhanced remote. The remotes that come with Roku TVs are IR, and won't have that ability.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kluker
Level 7

Re: Remote w/Finder compatible with 75R617

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Any other suggestions that don’t run $80+ for a remote? Thanks

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