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Remote requires battery to be re-seated in order to work

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Hello -

Rolu TV - Hisense.

 

remote requires the batteries (one - doesn’t matter which) to be re-seated after a few minutes or it will not work.

Once reseated normal function returns to the remote.

What could be the issue?

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1 Solution

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RokuDanny-R
Retired Moderator

Re: Remote requires battery to be re-seated in order to work

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@Rmmontemarano

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Remote requires battery to be re-seated in order to work

Jump to solution

@Rmmontemarano

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Community Moderator
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