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Marife2269
Level 7

Remote not working for Roku TV

Bought my 4th Roku TV in March and remote was not working.  I called customer service and provided them with all information needed.  I was informed they would send me a replacement but yet to receive it. 

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Remote not working

With Roku tv's service and replacement parts have to come from the tv manufacturer, roku only supplies the OS for Roku tv. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote not working for Roku TV

@Marife2269 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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