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grantek3
Level 7
‎04-19-2020 06:47 PM

Remote is sometimes bluetooth or direct line of sight

my new roku soundbar worked fine for 3 months then out of nowhere the remote would only work while pointing it directly at the soundbar. this is for volume or picking apps or shows. funny thing is to turn the soundbar and tv on and off you cant point it at the soundbar. this makes no sense. from day one the remote would work fine no matter where it was pointed. did a entire system reset, didnt help. anyone have a thought?

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Tivoburkee
Community Streaming Expert
‎04-19-2020 07:26 PM

Re: Remote is sometimes bluetooth or direct line of sight

The soundbar accepts both IR and Wifi signals. The current Wifi remote rc-al7 when not paired to a roku, or if the roku its paired with is unplugged from power the remote switches to IR for roku commands. Sounds like it lost its pairing to the soundbar, re-pair it:

settings> remote & devices> set up new device> check remote and follow the prompts

Edmund
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