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rodolfogc
Level 7

Re: Remote battery drain on Roku Smart Soundbar

Product Description

 

Model: 9101X-Roku Smart Soundbar

Serial Number: YL009A602779

Software Version: 10.0.0  build 4209-95

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rodolfogc
Level 7

Re: Remote battery drain on Roku Smart Soundbar

MODEL: 9101X-Roku Smart Soundbar

Serial Number: YL009A602779

Software Version: 10.0.0 built 4209-95

Device ID: R650C9602779

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New2021
Level 7

Re: Remote battery drain on Roku Smart Soundbar

Hi I am having the same issue , max it lasts is about a week...

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rodolfogc
Level 7

Re: Remote battery drain on Roku Smart Soundbar

Them replace for me a new Remote-Control w/ 2A Battery and is ok now

regards

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote battery drain on Roku Smart Soundbar

Hi @New2021,

Welcome to the Roku Community!

If you are still having any issues with your Roku remote rapidly draining batteries, please provide the serial number of your Roku device and additional information regarding the issue you are experiencing so we can assist you further.

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

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PKola
Level 7

Re: Remote battery drain on Roku Smart Soundbar

Having the same battery draining problem with the remote for my Roku soundbar....I have to replace batteries every 2 to 3 days.

Model number:9102x

Serial number 281171106975 

Who do I contact to get a replacement remote that works with the soundbar that won't drain the batteries?

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote battery drain on Roku Smart Soundbar

Hi @PKola,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

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