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Sammiesam1
Level 7
‎03-29-2020 05:03 PM

Remote Glitch

I have a Hisense Roku TV and the remote came with it. I've had it for a year and 1/2.

I've changes the batter's, turned the TV off and then back on. I have unplugged the TV and then removed the batter's and left both that way for an hour. But nothing has helped.

The problem is that the remote will not turn on the TV. I have to use the power button on the TV. Then when I go to scroll to apps we use the remote will scroll on it's own. If I push the down button one time it will keep scrolling down with out me doing anything. The volume button only goes up even if you push the down button. My TV is maxed out at volume 100 right now because there is no way to go down and it jumps volumes on it's own. The mute button isn't even working. If I push the hulu or Netflix buttons on the remote it will not work at all.

I'm at a loss as to what to do and I can't fined anything on websites to help me.

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4 REPLIES 4\
Tivoburkee
Community Streaming Expert
‎03-29-2020 10:37 PM

Re: Remote Glitch

Buttons do give out, lose their conductivity, sounds like you need a new remote. There are many Hisense roku tv remotes on ebay for under $10. Roku only sells wifi roku tv remotes, which will work on your once paired. But if you want IR remote go to ebay. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RokuDanny-R
Roku Employee
Roku Employee
‎03-30-2020 11:53 AM

Re: Remote Glitch

@Sammiesam1 

Thanks for letting us know about the issue that you are experiencing.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert
‎04-04-2020 08:57 PM

Re: Remote Glitch

I don't know if the problem is in the tv or in the remote.

If you want to try a replacement remote, you can find some from several sources via a google search for HIGHSENSE ROKU TV REMOTE.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Cupcakesandhugs
Level 7
‎04-05-2020 09:36 AM

Re: Remote Glitch

Mine is doing the same thing.... I replaced the batteries and still wont stop just scrolls and scrolls 

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