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garak99
Level 7

Remote Control

My 50 inch 4K Sharp Roku TV was delivered today delivered by Best Buy after the installers left I has having all kinds of trouble getting the remote to work i phoned The Geek Squad to schedule a appointment. Then playing with the remote i figured out the solution I had to point the the remote toward the right side of the TV I wish the TV guide would have mentioned that or the Best Buy installers would have said that. It would saved all of us a lot of Trouble.
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5 Replies
Tivoburkee
Level 10

Re: Remote Control

You can buy a RF remote so you wouldn't have to point. Roku sells them on their website:

https://www.roku.com/products/accessories/roku-tv
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Community Manager
Community Manager

Re: Remote Control

You can also use the free Roku mobile app, which offer remote control functionality built-in. See more about that here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...


Cheers,
Tanner
Tanner D.
Roku Community Manager
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garak99
Level 7

Re: Remote Control

Yes Tanner I have the Roku Mobil app but I still would like to know wht I must point the original remote so far right of the TV
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Tivoburkee
Level 10

Re: Remote Control

Something obstructing remote signal? Like a soundbar?
garak99
Level 7

Re: Remote Control

You got it I pulled the Soundbar out a few inches took care of it 
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