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Rufc1884
Level 7

Remote Control Turning TV Off

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My Hisense Roku TV R55B71210UK keeps powering down when I press the remote control - I have changed the batteries and also pressed the reset button for 15 seconds, these 2 actions havent fixed

Can someone please assist

Thanks

Shaun

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Control Turning TV Off

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@Rufc1884 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Control Turning TV Off

Jump to solution

@Rufc1884 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Rufc1884
Level 7

Re: Remote Control Turning TV Off

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Danny

I am in the UK, it looks like the phone number is for the USA, is this correct

How long will it take for a new remote control to arrive

Thanks

Shaun

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