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BollWeevil
Level 8

Red Light on Roku Smart Sound Bar

After setting up the sound bar, I went into the settings and told it to turn off the LED light. It has been fine for weeks. Now there is a solid red light on the front of the sound bar. Anyone know what that means?

Also about 3 am my tv switched from HDMI1 to HDMI2 (where the sound bar is located) and the volume went all the way to the top. Any idea what might have caused this?

Thanks, Don

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5 REPLIES 5
RokuDanny-R
Roku Employee
Roku Employee

Re: Red Light on Roku Smart Sound Bar

@BollWeevil 

Thanks for the inquiry.

I would be more than happy to take a closer look at this issue for you. Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Red Light on Roku Smart Sound Bar

Same issue. Red light on Roku bar after several days of working fine. Now I cannot do anything and it eventually turns itself off. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Red Light on Roku Smart Sound Bar

@ClarkForgive123 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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agarza8543
Level 7

Re: Red Light on Roku Smart Sound Bar

Im having this issue on my roku streambar, I have only had it 7 months. help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Red Light on Roku Smart Sound Bar

@agarza8543

Thanks for the post.

Can you please specify the issue you are experiencing with your Roku Streambar?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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