Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BethAly
Newbie

Recovery screen factory reset doesn’t work

I came home and my Roku tv showers recovery screen. I have tried a factory reset and that doesn’t work. What can we do to fix it?

0 Kudos
3 REPLIES 3
Ello2022
Roku Guru

Re: Recovery screen factory reset doesn’t work

Roku does not make TVs. They only sell the software to companies such as Sharp, ONN, Hisense and TCL. Who manufactured your TV? Have you reached out to them? How old is your TV? Watch this video 

https://youtu.be/B1InbuOHZDI

0 Kudos
BethAly
Newbie

Re: Recovery screen factory reset doesn’t work

It’s a TCL. We have had it for 2 years. It worked fine and then all of a sudden tonight it went to the recovery screen.

0 Kudos
Ello2022
Roku Guru

Re: Recovery screen factory reset doesn’t work

Did you reach out to TCL? Did you watch the video I linked you too? TCL warranty like most companies is only 12 months. 

0 Kudos