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NadaMesbah
Level 7

Recovery Mode

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My TCL Roku TV has been stuck on Recovery Mode for the last 15 hours. I have tried everything: 1) following the recovery mode steps but it keeps taking me back to first step of selecting a language 2) i tried pushing the reset button several times but it still goes back to Recovery Mode 3) i tried rebooting my wifi and using my hotspot to do the update but still goes back to recovery mode 4) i tried pushing the reset, unplugging for over 10 hours and doing a factory reset but it still went back to recovery mode. Roku says this is a hardware issue but i’m not convinced. Does anyone know how I can go about fixing this? This is incredibly frustrating! 

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1 Solution

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RokuMary-F
Roku Employee
Roku Employee

Re: Recovery Mode

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Hi @NadaMesbah,

Thanks for letting us know all that you've done.

If the issue still persists after following the troubleshooting steps provided by our Support page here: How do I use Recovery Mode on my Roku TV™?, we suggest contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,

Mary

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5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: Recovery Mode

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Hi @NadaMesbah,

Thanks for letting us know all that you've done.

If the issue still persists after following the troubleshooting steps provided by our Support page here: How do I use Recovery Mode on my Roku TV™?, we suggest contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,

Mary

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Mvb2290
Level 7

TCL TV Recovery Mode

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I keep getting this screen it's stuck on it, how do I fix it?IMG_20210421_011246496.jpg

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won’t connect

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@Mvb2290

Thanks for the post.

Please see @RokuMary-F previous post for further assistance regarding the issue you are experiencing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Paintednails
Level 7

Re: Endless Recovery Mode Loop

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Hi! I am also stuck in the recovery mode loop. In the past, I have managed to update with a thumb drive; however, now the TV reboots faster than I can type in my code. I keep getting the red TCL screen then it goes black and then the recovery mode screen comes on...I hit English get the code and by the time I get the other code, the TV has turned black ad is rebooting. I can even get it to connect to the internet, but then it reboots before it finishes. HELP!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Endless Recovery Mode Loop

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Hi @Paintednails

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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