Thanks for your first post in the Roku Community!
We understand your sentiments regarding this and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the issue with your Roku Wireless subwoofer.
We would recommend starting taking a look at our Support page for more information regarding How to set up your Roku subwoofer | Official Roku Support
If the steps provided by the Support page still aren't helping, please reply back with additional information and we will be able to assist you further.