Discussions

[julzbag23]

hi im experiencing the same issues. everything works fine and then I pick a show on any one of my apps and it goes black with sound remaining. it works fine when I cast a YouTube or show onto it. it goes back to black though if i connect my device and stream it. it was my mother's tv who passed away now so im sure I don't have a warranty and I've gone through all the many steps and suggestions and nothings changed. I will just use it for casting until I can buy a different brand tv. I honestly feel like roku isn't being transparent with this obvious software issue. it's a guess and an uneducated one but I think it's a virus. 

[RokuJohnB]

Hi @julzbag23,

Greetings from the Roku Community!

We will be more than happy to investigate further this problem. Can you please provide the following information below?

• Could you elaborate more about the troubleshooting steps you have taken so far?
• Can you share a video clip or photo with us?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team