Discussions

[wilk0080]

updating channels

[RokuNimfa-C]

Hi @wilk0080, 

Welcome to the Roku Community. 

We'd like to know more about how we can help. Would you mind giving us more details regarding your concern? Can you specify the issue you are seeing? When did you notice the problem started? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

[ekruger1]

I need the same help. I have reactivated my Roku Onn tv 4 times now. and everytime, it gets caught in an update loop.  It was having connecting to the internet issues before I reset to factory settings. and now as I tried to set up the tv again, it's in a constant loop. I have even unplugged the tv over night, replugged in and still in the loop. I need help, please. 

[RokuArjiemar]

Hi! @ekruger1,

Thank you for reaching out to the Roku Community! 

To perform a software update, your Roku TV must have a good connection to the internet. If, for some reason, this connection is unreliable or an unexpected outage exists, your Roku device may be unable to update to the latest software.

• How are you trying to connect to your network? Is it via a wired or wireless connection?
• Did we recently make any changes to your network or network provider?
• How far is your device from your network router?
• Do you have cellular data, so we can try connecting your device to your hotspot?

Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar