Discussions

[RokuDanny-R]

@CJane

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to look further into the issue for you.

Thanks,
Danny

[CJane]

Thks for the reply.

Today the sound ,while screen mirroring from my Samsung 10e, actually worked! That's the first time in a very long time....but it didn't last! Also lots of freezing and blurred picture. 

Info you requested:

Model...3930CA, ROKU EXPRESS

Serial #...XOO400H3GRCF

Device ID...S0143033GRCF

Software version...10.0.0 build 4209-AE

[lugger11]

I'm having trouble on both my windows 10 device and my android device.

Despite the Roku being set to allow any attempt to mirror, my devices can't discover it. I used to, but not now.  I think I know the reason though.  I recently got a new router. I plug the Roku in to it with network cable. So I think the problem is one of 2 things:

1. Mirroring requires both devices to be on Wi-Fi, and can't accommodate one being hard-wired in.

2. My new router has got some kind of security feature in it to stop it

I don't know how to fix it, so I'm just going to get an HDMI cable and plug my laptop directly in to the TV.

Too bad, this was a really cool feature

[atherworld]

I just lost the mirror ability again. After updating Windows 10.  Now it just says it can't connect. My WiFi settings are fine. I don't think Microsoft likes Roku.

[thatonegamer619]

My TCL roku tv used to let me mirror my samsung A51 screen to it but now it's not, I don't connect my phone to wifi I just use Smart View, it's built into my phone. I would like to know if there are any fixes 

[StreamerUser · Accepted solution]

You didnt mention your Roku model # or firmware version:  Settings/System/About

1) Verify screen mirroring of Roku is configured/working properly:

   A) Settings/System/Screen mirroring/Screen mirroring mode=Prompt

   B) Settings/System/Screen mirroring/Screen mirroring devices/Always blocked=none

   C) Settings/System/Advanced system settings/Device connect=Enabled

   D) Settings/System/Advanced system settings/Control by mobile devices=Default

   E) Always select "Always allow" when prompted by the Roku

   F) Test with (another) Android/Windows Miracast-capable device

2) Workarounds/solutions:

   A) Disable/re-enable WiFi connection of phone/tablet/PC - try again

   B) Restart Roku/phone/tablet/PC/modem/router/gateway - try again

   C) Switch Roku and/or phone/tablet/PC to 2.4Ghz SSID or 5Ghz SSID - try again

   D) Delete all devices under Always Allow - try again

[tretts]

also seeing the same thing - this is a recent event - in last few weeks from this date
Just bought TVs ~6wks back. (today is 8/13/2021)

About screen:

Roku TV =A124X
TCL model = 65S531
SW 10.0.0 build 4209-88

System Update Screen says:

updated July 4th @ 6:48a with SW ver = 10.0.0 build 4209 

Recently stopped in around time of SW update - was able to connect b4 with multiple Win10 laptops and Samsung Gal 20F devices

Symptoms:
Connection started from devices (PC/mobile) just spins and spins. 
Connection to (TCL Roku TV) ...TV never acknowledges a connection is trying to be made

have validated all settings are correct on TV and from devices

not a device issue - the TV wont accept recognize any new connections  

[Kcolen153]

I have a 43 inch Sharp Roku tv and I am trying to screen mirror my iPhone 12 on my tv and it will not let me every time I click screen share on my phone my tv don’t pop up so I am trying to figure out is it my tv or phone.Can you please help?

[Kcolen153]

The roku tv is a 5317x and the sharp model is LC-43LB481U if that helps anything but please help

---

[StreamerUser]

@Kcolen153 

That TV may not be AirPlay compatible: - Check Settings/System/About

https://support.roku.com/article/360057488733

Is my Roku device compatible?

To determine if you can use AirPlay and HomeKit with your Roku device, you need to know the software version and device model. To find this information, go to the home screen and select Settings > System > About. If necessary, you can manually have your Roku device check for a software update.

The Roku devices listed below must be running Roku OS 9.4 or higher to support Apple HomeKit and streaming with AirPlay 2.

Device Model

Roku TV™	Axxxx, Cxxxx, CxxGB, 7xxxx
Roku Streambar™	9102
Roku Streambar Pro	9101R2
Roku Smart Soundbar	9101
onn.™ • Roku Smart Soundbar	9100
Roku Streaming Stick®+	3810, 3811
Roku Express 4K	3940
Roku Express 4K+	3941
Roku Premiere	3920, 4620
Roku Premiere+	3921, 4630
Roku Ultra	4600, 4640, 4660, 4661, 4670, 4800
Roku Ultra LT	4662

The Roku devices listed below must be running Roku OS 10.0 or higher to support Apple HomeKit and streaming with AirPlay 2.

• Note: Devices running Roku OS 10.0 will receive AirPlay support in batches in the coming weeks.

Device Model

Roku TV	Dxxxx, 8xxxx
Roku Streaming Stick	3600, 3800, 3801
Roku Express	3900, 3930, 3801
Roku Express+	3910, 3931
Roku HD	3932
Roku 2	4205, 4210
Roku 3	4200, 4201, 4230