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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen Mirroring Android Phone Has Stopped Working - no sound

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@CJane

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to look further into the issue for you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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CJane
Level 7

Re: Screen Mirroring Android Phone Has Stopped Working - no sound

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Thks for the reply.

Today the sound ,while screen mirroring from my Samsung 10e, actually worked! That's the first time in a very long time....but it didn't last! Also lots of freezing and blurred picture. 

Info you requested:

Model...3930CA, ROKU EXPRESS

Serial #...XOO400H3GRCF

Device ID...S0143033GRCF

Software version...10.0.0 build 4209-AE

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lugger11
Level 7

Re: Screen mirroring not working

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I'm having trouble on both my windows 10 device and my android device.

Despite the Roku being set to allow any attempt to mirror, my devices can't discover it. I used to, but not now.  I think I know the reason though.  I recently got a new router. I plug the Roku in to it with network cable. So I think the problem is one of 2 things:

1. Mirroring requires both devices to be on Wi-Fi, and can't accommodate one being hard-wired in.

2. My new router has got some kind of security feature in it to stop it

I don't know how to fix it, so I'm just going to get an HDMI cable and plug my laptop directly in to the TV.

Too bad, this was a really cool feature

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atherworld
Level 8

Re: Screen mirroring not working

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I just lost the mirror ability again. After updating Windows 10.  Now it just says it can't connect. My WiFi settings are fine. I don't think Microsoft likes Roku.

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thatonegamer619
Level 7

Screen mirroring not working anymore on TCL Roku TV

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My TCL roku tv used to let me mirror my samsung A51 screen to it but now it's not, I don't connect my phone to wifi I just use Smart View, it's built into my phone. I would like to know if there are any fixes 

StreamerUser
Level 20

Re: How to fix screen mirroring not working with my Roku device

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You didnt mention your Roku model # or firmware version:  Settings/System/About

1) Verify screen mirroring of Roku is configured/working properly:

   A) Settings/System/Screen mirroring/Screen mirroring mode=Prompt

   B) Settings/System/Screen mirroring/Screen mirroring devices/Always blocked=none

   C) Settings/System/Advanced system settings/Device connect=Enabled

   D) Settings/System/Advanced system settings/Control by mobile devices=Default

   E) Always select "Always allow" when prompted by the Roku

   F) Test with (another) Android/Windows Miracast-capable device

2) Workarounds/solutions:

   A) Disable/re-enable WiFi connection of phone/tablet/PC - try again

   B) Restart Roku/phone/tablet/PC/modem/router/gateway - try again

   C) Switch Roku and/or phone/tablet/PC to 2.4Ghz SSID or 5Ghz SSID - try again

   D) Delete all devices under Always Allow - try again

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tretts
Level 7

Re: How to fix screen mirroring not working with my Roku device

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also seeing the same thing - this is a recent event - in last few weeks from this date
Just bought TVs ~6wks back. (today is 8/13/2021)

About screen:

Roku TV =A124X
TCL model = 65S531
SW 10.0.0 build 4209-88

System Update Screen says:

updated July 4th @ 6:48a with SW ver = 10.0.0 build 4209 

Recently stopped in around time of SW update - was able to connect b4 with multiple Win10 laptops and Samsung Gal 20F devices


Symptoms:
Connection started from devices (PC/mobile) just spins and spins. 
Connection to (TCL Roku TV) ...TV never acknowledges a connection is trying to be made

have validated all settings are correct on TV and from devices

not a device issue - the TV wont accept recognize any new connections  

Kcolen153
Level 7

Re: How to fix screen mirroring not working with my Roku device

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I have a 43 inch Sharp Roku tv and I am trying to screen mirror my iPhone 12 on my tv and it will not let me every time I click screen share on my phone my tv don’t pop up so I am trying to figure out is it my tv or phone.Can you please help?

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Kcolen153
Level 7

Re: How to fix screen mirroring not working with my Roku device

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The roku tv is a 5317x and the sharp model is LC-43LB481U if that helps anything but please help


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StreamerUser
Level 20

Re: How to fix screen mirroring not working with my Roku device

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@Kcolen153 

That TV may not be AirPlay compatible: - Check Settings/System/About

https://support.roku.com/article/360057488733

Is my Roku device compatible?

To determine if you can use AirPlay and HomeKit with your Roku device, you need to know the software version and device model. To find this information, go to the home screen and select Settings > System > About. If necessary, you can manually have your Roku device check for a software update.

The Roku devices listed below must be running Roku OS 9.4 or higher to support Apple HomeKit and streaming with AirPlay 2.

Device Model
 Roku TV™  Axxxx, Cxxxx, CxxGB, 7xxxx 
 Roku Streambar™   9102 
 Roku Streambar Pro   9101R2 
 Roku Smart Soundbar   9101 
 onn.™ • Roku Smart Soundbar   9100 
 Roku Streaming Stick®+   3810, 3811 
 Roku Express 4K   3940 
 Roku Express 4K+   3941 
 Roku Premiere   3920, 4620 
 Roku Premiere+   3921, 4630 
 Roku Ultra   4600, 4640, 4660, 4661, 4670, 4800 
 Roku Ultra LT   4662 

The Roku devices listed below must be running Roku OS 10.0 or higher to support Apple HomeKit and streaming with AirPlay 2.

  • Note: Devices running Roku OS 10.0 will receive AirPlay support in batches in the coming weeks.

Device Model
 Roku TV   Dxxxx, 8xxxx 
 Roku Streaming Stick   3600, 3800, 3801 
 Roku Express   3900, 3930, 3801 
 Roku Express+   3910, 3931 
 Roku HD   3932 
 Roku 2   4205, 4210 
 Roku 3   4200, 4201, 4230 
 
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