Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information we will be able to look further into the issue for you.
I'm having trouble on both my windows 10 device and my android device.
Despite the Roku being set to allow any attempt to mirror, my devices can't discover it. I used to, but not now. I think I know the reason though. I recently got a new router. I plug the Roku in to it with network cable. So I think the problem is one of 2 things:
1. Mirroring requires both devices to be on Wi-Fi, and can't accommodate one being hard-wired in.
2. My new router has got some kind of security feature in it to stop it
I don't know how to fix it, so I'm just going to get an HDMI cable and plug my laptop directly in to the TV.
My TCL roku tv used to let me mirror my samsung A51 screen to it but now it's not, I don't connect my phone to wifi I just use Smart View, it's built into my phone. I would like to know if there are any fixes
I have a 43 inch Sharp Roku tv and I am trying to screen mirror my iPhone 12 on my tv and it will not let me every time I click screen share on my phone my tv don’t pop up so I am trying to figure out is it my tv or phone.Can you please help?
To determine if you can use AirPlay and HomeKit with your Roku device, you need to know the software version and device model. To find this information, go to the home screen and select Settings > System > About. If necessary, you can manually have your Roku device check for a software update.
The Roku devices listed below must be running Roku OS 9.4 or higher to support Apple HomeKit and streaming with AirPlay 2.
Axxxx, Cxxxx, CxxGB, 7xxxx
Roku Streambar Pro
Roku Smart Soundbar
onn.™ • Roku Smart Soundbar
Roku Streaming Stick®+
Roku Express 4K
Roku Express 4K+
4600, 4640, 4660, 4661, 4670, 4800
Roku Ultra LT
The Roku devices listed below must be running Roku OS 10.0 or higher to support Apple HomeKit and streaming with AirPlay 2.
Note: Devices running Roku OS 10.0 will receive AirPlay support in batches in the coming weeks.