Discussions

[chansonTCLTV]

I have had AT&T Uverse connected to my ROKU TV for over 5 years.  In the last week, 9/6/2021, it has stopped communicating to the Uverse box and looks to even be shutting down the Uverse box.  I get either a blue screen or I get the "no signal (is it on)" message. 

• I have connected a different functioning uverse box from a different tv and it has the same issue. 
• I moved the original uverse box to a different tv and it worked perfect.
• I swapped HDMI cables and it gets the same errors. 
• I have also connected to all three HDMI ports on the tv and I get the same errors on all ports.

Please advise.

[RokuKariza-D · Accepted solution]

Hello @chansonTCLTV

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza