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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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BillAnderson
Reel Rookie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Danny,

You just saved an account.  I was just getting ready to go to another streaming service... 

We haven't been able to use either of our Rokus for a week now and I have gotten very tired of trying to get answers from other lost customers instead of Roku providing support.  I have tried a variety of  recommendations (reset Roku, reset modem, factory reset Roku...), and quite frankly got lost trying to follow some, but what eventually worked was turning my phone into a Hotspot and logging in through it.  When I did, both Rokus did massive software updates and I was able to switch them back over to the normal network.  Bill

0913Zoey
Newbie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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what do i need to do. Is their someone  i can talk to  .I am eighty years old and do not  understand all these different things on here, or where to go. please someone talk to me

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0913Zoey
Newbie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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is their no one to talk to

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Lifestyledesign
Reel Rookie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Restarting the Router worked, Thanks

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renojim
Community Streaming Expert

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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@0913Zoey, can you give us more information about your problem?  There are several people here that will go out of their way to help you.  We just need specific information about your problem.

Roku Community Streaming Expert

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Schultz0571
Reel Rookie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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I tried restarting my modem and my Roku. I tried factory reset. The only thing that worked for me after hours of repeating everything else, was pushing the reset on the back of my Roku. There is a hole that says reset above it. I didn't see it until I unplugged it and unhooked it from my tv. When I hooked it back up I noticed it. After I pushed the reset it connected right away and has been working great.   Mine is a Roku express.

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atc98092
Community Streaming Expert

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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@Schultz0571 how long did you hold the reset button? From the sounds of it, you didn't do a full factory reset, which requires a minimum of 30 seconds pressing the button. So you basically just did the same as a power cycle of the Roku. Glad that appears to have solved your issue. 

Dan

Roku Community Streaming Expert

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Schultz0571
Reel Rookie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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I held the reset button for 10 seconds. I did a factory reset from the settings, it didn't work for me. 

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Barry11
Newbie

Re: SOLVED: ROKU TV Suddenly won't connect to Internet - no problem before now

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Me too!u

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RokuDanny-R
Retired Moderator

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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@Schultz0571

Thanks for the follow up post.

As @atc98092 mentioned, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

For more information about how to perform a factory reset, visit our Support page here: Factory reset your Roku

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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