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Rubyrehead
Level 7
‎02-18-2023 08:02 AM

Prime Video Keeps Shutting Down

I have read all Boards, Community posts. I've done EVERYTHING several times. WHAT IS GOING ON with Paying for Amazon Prime Video and can't watch it!  

I have a Roku Tv & Amazon prime. Anytime I’m watching anything on the prime channel the app completely shuts down and takes me back to the Home Screen. It happens at least one time per episode and multiple times per movie. I’ve restarted, reinstalled, and done everything I’ve seen in other threads regarding this problem but nothing is working. Its BEYOND obnoxious. Is there a REAL fix yet?

It shuts down for no reason. ESPECIALLY when I try to fast forward, go back a bit, adjust volume on remote.  I clicked on a comedy this morning, 38x I was kicked back to home screen.  Been going on for months. The Roku TV is only a year old. It is plugged directly into home outlet on wall. 

This does not happen on any other channel I have on the TV.  I've contacted Amazon, they are aware ROKU has the issue!  Now what ...

 

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3 REPLIES 3
gulfbrzer
Level 7
‎02-18-2023 10:13 AM

Re: Prime Video Keeps Shutting Down

The same thing happens to me. I will be following this thread to see what suggestions are given. From my end, I am able to watch on my computer without interruptions. It just appears to be the TV that is affected. It has been happening for awhile now. I noticed it first with Prime TV, but now it seems to be Apple TV+, and Disney Plus as well. I have checked for updates. The TV states updates are all current. I have deleted and reinstalled all apps. That does not correct the issue. 

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Rubyrehead
Level 7
‎02-18-2023 10:16 AM

Re: Prime Video Keeps Shutting Down

same here. NO issues on laptop, PC or android phone.

shut down issues are only happening on ROKU TV.

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RokuKarla
Community Moderator
Community Moderator
‎02-18-2023 10:23 AM

Re: Prime Video Keeps Shutting Down

Hello @Rubyrehead @gulfbrzer

Thanks for reaching out here in the Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

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