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thebeardeddj
Level 7

Phillips Roku TV Stuck on "Searching for Update screen"

My TV, just a few months old, starting acting weird yesterday. It wouldn't open any app, it said it was connected to the wifi. I rebooted our modem and the tv and the other Rokus in our house work fine.  After rebooting the modem I selected check for updates and it is now stuck on that screen, the wheel is moving but no buttons on the remote will work or even make a noise. I left the tv unplugged all night and plugged it back in this morning and it is still on that screen.

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13 REPLIES 13\
RokuDanny-R
Roku Employee
Roku Employee

Re: Phillips Roku TV Stuck on "Searching for Update screen"

@thebeardeddj 

Thanks for the post.

Have you tried performing a factory reset on your Roku TV to see if this resolves your issue?

For more information about how to perform a factory reset, visit our Support page here: https://support.roku.com/article/208757008


Thanks,
Danny

Danny R.
Roku Forum Moderator
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thebeardeddj
Level 7

Re: Phillips Roku TV Stuck on "Searching for Update screen"

I did the reset and now I’m back at the software update page with the checking for new software wheel spinning.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Phillips Roku TV Stuck on "Searching for Update screen"

@thebeardeddj 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku TV.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and get your Roku TV set back up. Then once the TV has been updated, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Alpha1
Level 7

Re: Phillips Roku TV Stuck on "Searching for Update screen"

I have rest the tv and modem and it is still stuck on that screen with the wheel spinning checking for updates.. Can anyone help 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Phillips Roku TV Stuck on "Searching for Update screen"

@Alpha1 

Thanks for the post.

Have you tried turning off and unplugging your TV for 5-10 minutes and seeing if you are still seeing the issue you are experiencing?

It may be necessary to try to perform a factory reset if the issue is still not resolved. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lanae28
Level 7

Re: Phillips Roku TV Stuck on "Searching for Update screen"

I'm having the same issue. I've unplugged it and did the factory reset numerous times

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RokuDanny-R
Roku Employee
Roku Employee

Re: Phillips Roku TV Stuck on "Searching for Update screen"

@Lanae28 

Thanks for the post.

We recommend rebooting your wireless router to see if that helps when trying to update. I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update your Roku TV. Then once your TV has been updated, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lanae28
Level 7

Re: Phillips Roku TV Stuck on "Searching for Update screen"

I've done all of that and nothing works. I just bought this tv so I already threw away the box so I can't even return it or use it. 

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Lanae28
Level 7

Re: Phillips Roku TV Stuck on "Searching for Update screen"

None of the suggestions are working. I'm sure everyone has reset the modem, unplugged it, waited, did a factory reset, tried to connect to the hotspot, and still stuck on the software update screen. I just bought this tv and I can't even use it. Total waste of money because I threw away the box so I can't even return it

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