Solving playback issues

[Polzeath18]

PBS app isn’t working. Screen goes grey then pops back to the main screen

[renojim · Accepted solution]

Try removing it, restarting, and adding it again:

• Highlight the app on home screen.
• Press * on your remote and choose "Remove app".
• Perform a "System restart" to clear its memory from Settings->System or Settings->System->Power (as appropriate)
• Reinstall the app

[LoraLou]

We've been watching the PBS Frankie Drake Mystery Series via ROKU but lately when I click on the next episode the sound/dialogue from the prior episode comes on and when I arrow back it tells me to restart...but I can't end the sound from that prior episode.  I have never had any problems with watching these PBS series before....what gives? 

[RokuJechealR]

Hi @LoraLou,

Welcome, and thanks for posting to the Roku Community!

We understand you are having trouble streaming with the PBS channel on your Roku device. We'd be happy to investigate this further.

May we know if:

• Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again, as provided above by @renojim.
• Do you observe this behavior while using any other channel(s) on your device?
• Could you please verify if the issue you are running into is when accessing the PBS standalone channel or through The Roku channel?
• What specific steps have you taken so far to reproduce the issue you are seeing?

With more information, we'll be able to assist you further. Please keep us posted on what you find out.

All the best,
Chel

[HeronShores]

I have 3 Roku devices and PBS suddenly stopped on all of them last week Oct 10th 2024.  It just returns to the Roku home screen.  I have done the following steps several times:

1. removed the app 

2. unplugged the Roku device

3. reset the internet modem/router 

4. plugged in and restarted the Roku devices 

5. loaded the PBS app and it still returns me to the Roku home screen. 

[RokuJechealR]

Hi @HeronShores,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced streaming the PBS channel on your Roku device and the steps you took to resolve it.

In this case, please perform a system update by going to Settings > System > Software Update and verifying if this issue is resolved.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[watchpbs]

I went to systems and there was not a choice for system update. I tried software update with no results. I still can't get PBS. I have tried the removing the channel and adding it back in. Did not work. Please help

[watchpbs]

there is no system update under settings on my roku

[renojim]

@watchpbs, Roku has a terrible habit of changing wording in their menus.  "Software update" used to be called "System update", so older posts will refer to "System update".  They're the same thing.

When you removed the app and added it again, did you perform a "System restart" after you removed it and before you added it again?  If not, try it again.

[Sgeorge55]

Followed all these steps. Still crashing.