Discussions

[RetroGiant]

Just got the update to 9.4 on my 55” P607. Now my local dimming settings do not work. Low, Med, High do nothing. Have done factory reset, still broke.

[RokuDanny-R]

@RetroGiant 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did you start seeing this issue occur
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team.

Thanks,
Danny

[RetroGiant]

Tv Model: 55p607

Model: 7103x - Roku Tv

Serial: YS00T8838661

Software 9.4.0 build 4187-30

Device: 8SF00T838661

Happened immediately after update installed when I went to watch tv and check local dimming settings only to find it does not properly work anymore.

ID 61-447-985

[RokuDanny-R]

@RetroGiant 

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.

Thanks,
Danny