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RetroGiant
Level 7

P607 Update 9.4 broke local dimming.

Just got the update to 9.4 on my 55” P607. Now my local dimming settings do not work. Low, Med, High do nothing. Have done factory reset, still broke.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: P607 Update 9.4 broke local dimming.

@RetroGiant 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did you start seeing this issue occur
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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RetroGiant
Level 7

Re: P607 Update 9.4 broke local dimming.

Tv Model: 55p607

Model: 7103x - Roku Tv

Serial: YS00T8838661

Software 9.4.0 build 4187-30

Device: 8SF00T838661

Happened immediately after update installed when I went to watch tv and check local dimming settings only to find it does not properly work anymore.

ID 61-447-985

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RokuDanny-R
Roku Employee
Roku Employee

Re: P607 Update 9.4 broke local dimming.

@RetroGiant 

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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