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Haleys
Level 7

Optical Cable won't stay connected

We just bought a smart sound bar. We are trying to connect the optical cable to the sound bar. It seems to go into the connector port on the back of the sound bar but it doesn't stay in the port. It's like it doesn't fit snug. Why is that and what do I need to do to fix this? Thanks. 

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Optical Cable won't stay connected

Are you sure you're inserting it the whole way?  The first time I used an optical cable with anything I was surprised at how far I had to push it in.

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Tivoburkee
Community Streaming Expert

Re: Optical Cable won't stay connected

The optical cables included with the Roku soundbar and Streambars are junk, buy amazon optical cable:

 

https://www.amazon.com/s?k=optical+cable&i=electronics&crid=202UY1WZ2V5MY&sprefix=optical+cab%2Celec...

Edmund
Roku Community Streaming Expert

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bajaexpl
Level 7

Re: Optical Cable won't stay connected

I bought an Amazon cable same problem

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RokuDanny-R
Roku Employee
Roku Employee

Re: Optical Cable won't stay connected

@bajaexpl

Thanks for the post.

Are you making sure to remove the plastic cover on the optical cable before using it to connect your devices?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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