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Onn smart TV no sound but headphones work

Hey guys we bought a onn smart tv and the sound was working. We went and got a sound bar and we unhooked sound bar, well the tv had sound coming out but now it shows headphones for volume and wont come out speakers but when I plug headphones in the sound works. How do I fix this issue? Any and all help appreciated 

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5 Replies
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Roku Employee
Roku Employee

Re: Onn smart TV no sound but headphones work

[post moved to appropriate board]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can contact Onn here: 1-800-966-6546


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 19

Re: Onn smart TV no sound but headphones work

This is a Roku tv.

Go into settings> system> scroll down to advance system settings> chose Reset TV Audio / Picture settings

And not Factory Reset Everything!!!

Edmund
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Re: Onn smart TV no sound but headphones work

You might mention that in settings click on advance settings.  Worked like a charm.  

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Re: Onn smart TV no sound but headphones work

Super wicked answer. Thanks man. Worked perfect when the guide audio was fine but no channels had sound.

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Level 7

Re: Onn smart TV no sound but headphones work

Best answer period. No thanks to "official support"

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