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Jmatovich
Level 7

Onn roku tv remote not turning on during setup

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Just bought an Onn Roku Tv from Wal-Mart. Im trying to set it up; put batteries into remote and turned tv on. Remote does not appear to work or turn on. Have tried different batteries and still nothing. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn roku tv remote not turning on during setup

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@Jmatovich 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
Tivoburkee
Level 20

Re: Onn roku tv remote not turning on during setup

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It says Onn Roku Tv on the remote? Check the remote to see if it sending IR commands by pointing it at your cellphone camera, if you see flashes via the cellphone screen, it works, if no flashes means its a bad remote. 

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn roku tv remote not turning on during setup

Jump to solution

@Jmatovich 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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