Discussions

[AngeryONNbuyer]

I was wondering if you could elaborate more in the hold power part..

[bnocita7]

Simply turn the pull the power cord out of the outlet, wait 10 seconds, then plug power cord back into the outlet. It works!

[AngeryONNbuyer]

ok so I tried that. And yes it worked. But then if I turn the tv off and back on again I lose the sound once more. Any other suggestions??

[Noah144]

I legit just bought an onn Roku tv today and the sound went out. I unplugged it for a few seconds and it started working again. If it continues I’ll return the tv as out the box it shouldn’t be that way.

[AngeryONNbuyer]

Exactly! I just got mine Sunday. And it happens every time I turn it back on. I originally bought a 42in for Walmart’s Black Friday but they gave me a 50in so ot sucks because if I return it ima get the 42 instead 😭

[Kn31288]

You can all go to settings - system - power - system restart. It works all the time for me. 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you are still experiencing this issue, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[Blearyeater775]

I kept mine hasn't done it since. After unplugging and plugging it back in. I live in a older trailer with older wiring and think with storms in Florida that some static issues might have occurred but was a easy fix for me to monitor my wife is always home using it. If I run into this issue again I will right a post so that we can see a time gap and if weather or something might play a role in it. But so far all is well.

[Blearyeater775]

Might could try and plug into a surge protection to see if it might help Before down sizing wish you luck.

[Jamilynbrand]

I bought a 42 inch Black Friday onn roku tv. Installed it yesterday. Within 10 minutes sound went out on everything (not even menu sounds) unplugged and plugged back in. Volume came back, 5 minutes later no volume. Unplug, replug, 10 minutes later no sound. I did this 5+ times before i just put my old tv back up. Its a tv fresh out of the box!! It shouldn't have this problem 10 minutes after installation!!